- Top
- Features
- Benefits
Feedback
Transform Patient Experience with NPS Feedback Management Software
- Captures patient feedback across OP, IP, pharmacy, billing, and other departments through QR Code scanning, multi-channel Net Promoter Score (NPS) surveys, and customized feedback questionnaires.
- Automatically identifies dissatisfaction reasons, assigns corrective actions, track resolutions, and monitor overall patient experience through a centralized NPS Dashboard for better care delivery.
Features
Centralized Patient Feedback Management with Smart NPS Software for Better Patient Satisfaction
Multi-Channel Feedback Collection
Captures patient feedback seamlessly across OP, IP, diagnostics, pharmacy, billing, and other service departments through a unified Patient Feedback App - ensuring no feedback goes unnoticed.
NPS & Dissatisfaction Management
Records NPS scores and captures detailed dissatisfaction reasons whenever patients provide lower ratings, enabling teams to act on negative feedback instantly through the NPS Software platform.
Automated Resolution Workflow
Automatically allocates feedback-driven issues to department heads with corrective action assignments, resolution timelines, and real-time tracking through structured Feedback Management workflows.
Google Review Redirection
Redirects satisfied patients with positive feedback directly to the hospital’s Google Review page to share reviews on Google, helping improve online reputation, public credibility, improve search visibility and build patient trust.
Benefits
Real-Time Feedback. Actionable NPS. Enhanced Patient Care.
Improve patient experience management with sterloCare - delivering automated feedback workflows, real-time NPS score tracking, and dissatisfaction resolution management across all hospital departments.
Faster Dissatisfaction Resolution
Accelerates response to negative feedback through automated corrective action allocation and real-time resolution tracking across departments through the Patient Feedback App.
Improved Staff Accountability
Ensures clear ownership of every feedback-driven corrective action through automated allocation, escalation management, and complete audit-trail tracking at every stage.
Improved Patient Experience Scores
Track Net Promoter Score (NPS) to identify promoters (highly satisfied patients), passives (moderately satisfied patients), and detractors (dissatisfied patients), helping hospitals measure satisfaction levels and improve patient experience.
Improved Patient Experience Scores
Track Net Promoter Score (NPS) to identify promoters (highly satisfied patients), passives (moderately satisfied patients), and detractors (dissatisfied patients), helping hospitals measure satisfaction levels and improve patient experience.
Stronger Patient Engagement
Strengthens patient trust through transparent communication, real-time resolution updates, and closure notifications for every reported concern through Feedback Management workflows.
Data-Driven Decision Making
Enable leadership teams to make informed strategic decisions using real-time NPS Dashboard insights, department-wise analytics, and patient experience performance trends.