Care Taker
Advanced Patient Concierge & Request Management Software for Hospitals
- Allows patients and caregivers to instantly raise service requests through QR codes, with automated workflows tracking turnaround times at every stage to ensure faster response and reduced delays.
- Real-time alerts via SMS, WhatsApp, and push notifications with automated escalations - reducing nurse workload and improving patient satisfaction through centralized request management.
Features
Improve Inpatient Experience with
Smart Patient Request Management Software
QR-Based Request Management
Enables patients to raise service requests instantly by scanning a QR code - accessible across mobile, desktop, and tablet devices in all wards or rooms with no app download required.
Multilingual Patient Communication
Allows patients to submit and track service requests in multiple languages, making it easier for hospitals to communicate effectively with diverse patient populations and deliver a better patient experience.
Patient Self-Service Portal
Enables patients to securely access medical records, insurance information, lab reports, test results, and hospital Wi-Fi through OTP-based authentication and HIS integration.
Configurable Hospital Workflows
Easily configure service menus, departments, escalation matrices, and request workflows tailored to your hospital requirements with sterloCares Patient Concierge Software - without the need for custom development.
Benefits
Smart Requests. Instant Responses. Accelerated Resolution.
Strengthen inpatient service operations with sterloCare - delivering QR-based request workflows, real-time request tracking, and automated escalations across all hospital departments for consistent, patient-centered care outcomes.
Improved Patient Satisfaction
Delivers faster response times and transparent request tracking that improve patient experience and contribute to higher NPS scores across all hospital departments.
Reduced Nursing Workload
Automates routing of non-clinical requests to the right departments - enabling nurses to focus entirely on patient care and clinical tasks.
Faster Request Resolution
Reduces manual delays and ensures quicker service delivery across departments through automated workflows and real-time TAT monitoring.
Operational Visibility & Accountability
Provides administrators with detailed logs, service delay reports, and TAT analytics for complete accountability across every request touch point.
Enhanced Patient Convenience
Provides instant access to essential healthcare information without staff assistance, improving patient engagement, transparency, and overall hospital experience throughout the care journey.
Cross-Department Collaboration
Enables seamless coordination between housekeeping, pantry, nursing, and other departments through centralized Patient Concierge Software workflows and automated request routing.